A short conversation in plain English. The caseworker gives a strategy view first and keeps the useful context as you talk.
Your facts are assessed against real UK complaints data and Financial Ombudsman decision patterns: case strength, comparable outcomes, likely compensation.
Get practical provider-conversation points, weak spots to prepare for, and the 1-2 facts that would most improve the answer.
You chat with our caseworker, which asks targeted questions about your dispute. No sign-up is needed to begin, and your answers stay private.
We use real UK complaints data and Financial Ombudsman Service decision patterns to give a practical strategy view in chat, with relevant published decisions where they match your issue.
No — HeyRefund is built for the UK. Assessments draw on UK complaints data and Financial Ombudsman Service decisions, and the complaint routes we suggest apply to firms regulated in the UK.
Not always. The first step is usually a formal complaint to the firm. The chat helps you understand what to say to the provider and what would strengthen your position before any escalation to the UK Financial Ombudsman Service.
No. Documents can improve the answer, but you can start with your own description and add evidence later if you have it.
No. HeyRefund is not a law firm. We provide document-preparation tools and pattern assessment based on real complaints data and Ombudsman decision patterns.